Why is the total number of downloads in the COUNTER report sometimes greater than the HTML + PDF totals?

In addition to the traditional HTML and PDF formats we offer the 'Look Inside' format which allows entitled users to quickly browse through the complete PDF of an article as a series of images. We were advised by COUNTER that these are a download of type 'Other' and should not be counted as PDFs. This is why the total number of downloads in the JR1 reports is normally greater than the sum of HTML+PDF.

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