Institution's usage reports show hits on titles not subscribed to

Our usage statistics reports reflect any and all hits on coming from your institution’s IP ranges, regardless of the method of access.

For site licenses, access is always via automatic IP recognition, but for other titles which you do not subscribe to, access could come from users at your institution with personal subscriptions, individual article purchases, or from a promotional free article or issue online.

In most cases the numbers for these extra hits are quite small; if they are large, it may be due to a particular article or journal that has attracted a lot of attention, or it may indicate that there are multiple personal subscriptions at your institution.

If you require further assistance you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.

We can also be contacted by using the details below relevant to the region in the world in which you are:

UK/Rest of World: email -, tel: +44 (0)207 014 4113

USA: email -, tel: +1 800 221 2123

Japan: email -, tel: +81 3 4533 8090 (Tokyo)

Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email -, tel: +86 21 2422 5007 (Shanghai)

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.