We work with a number of distribution partners to ensure journals are despatched by a suitable method which provides a reliable service for the destination.
Typically journals should be received within 14 days of despatch for all destinations apart from India, Pakistan, Sri Lanka, Bangladesh and Brazil, for which you should allow 21 days.
Delays may also occur due to local postal disputes or other issues which are outside of our control.
If you are receiving issues significantly later than these timescales or erratically then please let us know so we can have our Distribution team investigate.
If you require further assistance, please contact our Customer Service team at firstname.lastname@example.org. Please include the following information:
- Customer ID
- Delivery address (including previous address if there has been a recent change)
- Journal Title
- Volume and Issue number
- Delivery Date
If you would rather call your local Customer Service team, their phone numbers are available here.
In cases where you are receiving issues but feel they are taking longer to reach you than they should, please provide us (if possible) with a scan or picture of the latest mailing label. This may help us identify an explanation for the delay which we can then address with our distribution partners.
If you are able to provide an alternative delivery address where you would be happy to receive the journals, please do so and if we are unable to resolve the delivery issues to the existing address we will redirect them to the alternative.