Coronavirus disease (COVID-19): Payment Difficulties

We are aware that some customers may be experiencing difficulties in making arrangements to pay for Springer Nature services due to restrictions brought about by the current Coronavirus outbreak.


Due to these exceptional circumstances, our Credit Control & Collections teams may be able to offer alternative options on a case-by-case basis. In order to discuss this, please contact our Credit Control & Collections teams. Please ensure that you have requested and received an invoice prior to contacting us and quote your invoice and customer number when getting in touch.


This does not apply to online payment options, where the standard time-frame for payment cannot be altered. If you are unable to complete payment online, we recommend you request an invoice for offline payment instead, and contact the above-mentioned email address.

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