If you require further assistance you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.
Please include in your correspondence; the title of the journal in question, your Customer ID and your registered email address.
IMPORTANT: FOR SECURITY REASONS, CREDIT CARD NUMBERS CANNOT BE ACCEPTED VIA EMAIL.
PLEASE DO NOT SUBMIT CREDIT CARD NUMBERS IN THIS MANNER.