In most cases no cancellations or refund requests for a journal will be accepted from the current year 14 days after a subscription has been entered and payment has been processed.
Orders are regarded as firm and after the first issue of the volume has been dispatched subscription payments are not refundable. Taking out an annual subscription commits you for a minimum of one year.
If you have received a renewal invoice and do not wish to continue with the subscription, cross the invoice and mark it ‘not being renewed’ and return this to the address on the form. The invoice will be cancelled and no more will be sent to you.
When purchasing a subscription which is sold as a ‘print plus on-line’ option, it is not possible to cancel or suppress either the print or the on-line part of the subscription, as it is sold as a package.
If you require further assistance, please contact our Customer Service team at firstname.lastname@example.org. Please provide your Customer ID, your name and delivery address. If you would rather call your local Customer Service team, their phone numbers are available here.