Contact details for Nature Masterclasses technical issues

Please contact our Online Service Support team using the details below:

UK/Rest of World: email -, tel: +44 (0)207 014 4113

USA, Canada, Central and South America: email -, tel: +1 800 777 4643

Japan: email -, tel: +81 3 4533 8090 (Tokyo)

Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email -, tel: +86 21 2422 5007 (Shanghai)

Please note: Some issues will not be resolvable by Nature Masterclasses, as they may be caused by your device, ISP, connection speed, or another factor.

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