Institution has seamless access via IP address but patrons asked to logon

This may be due to changes to your IP address(es).


Please contact your organisation's IT department to determine the correct IP addresses for your organisation and also verify that they match the IP addresses on your registration form.

If you require further assistance you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.

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