Customer ID not recognized

Make sure you enter your Customer ID when setting up online access. A Customer ID is unique and covers all of your Nature Research subscriptions.

Whether you subscribe to one, two or ten Nature Research titles, you will only ever have one Customer ID.

If it is not being recognized, then you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available hereOr, you may use the relevant details listed below:


UK/Rest of World: email -, tel: +44 (0)207 014 4113

USA: email -, tel: +1 800 221 2123

Japan: email -, tel: +81 3 4533 8090 (Tokyo)

Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email -, tel: +86 21 2422 5007 (Shanghai)

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.