Nature Journals
Getting Started
- Personal subscription rates for journals
- Purchase gift subscription
- Delivery information for new subscriptions
- ISSN numbers for Nature Publishing Group journals
- Institutional print subscription pricing
- Order subscription for delivery to Japan via www.nature.com
- Purchase with author’s discount
- Multiple subscription discounts
- Multiple year Nature subscriptions
- Ordering in Switzerland
Payment and renewals
Taxes and fees
Articles / single issues
Personal Online Access Troubleshooting
- Unable to access the journal
- Order confirmation email not received / details missing from email
- Unable to access Nature articles
- Error page encountered when trying to view an article
- Error message received for an article I am trying to purchase online
- Received updating account error message after entering Customer ID on website
- Unable to use Customer ID
- Purchased article online but link in confirmation email is broken
- PDF version of an article not displayed correctly
- Timed out error message
Help and Support
- Cancel a paid subscription
- Change mailing address for your print issue
- Missing / damaged print subscription issues
- Cancel complimentary / free print subscription
- Confirm subscription status
- Request replacement for damaged issue
- Claims policy for out of print issues
- Issues received after subscription has expired
- Journal issue returns
- Impact factor calculations for Advance Online Publication (AOP)
Troubleshooting
- Renewal notice received but subscription not due to expire
- Print issues arriving late and/or erratically
- Print issue delivery stopped for renewed subscription
- Received error message during online personal subscription purchase
- Online payment submitted but non-receipt of Nature
- Unable to view online journal content for institutional print copy
- Website subscription renewals currently unavailable
- Unable to see PayPal purchased subscription order on account