Locate Customer ID number

Please Note: You will only have received a Customer ID if you have purchased a subscription with Nature Portfolio. If you have purchased your subscription through our online ordering system your Customer ID will automatically be linked to the registered account that was used for the order - your Customer ID can be located by logging in to your My Account and clicking on the subscriptions and purchases tab.

You can register on our web site free of charge, which will allow you limited access. If you subscribe to a Nature Portfolio journal via membership to a society please click here to view the 'Society Member FAQ' for information on how to access your journal.

For Nature Portfolio subscribers:

For security reasons there is currently no facility to search for your Customer ID online.

  • When your subscription order has been successfully processed you should receive a confirmation email which will include your Customer ID.
  • Your Customer ID is also located on your print issue's mailing label - (above the mailing address on the left side of the label).

To register a nature.com My Account please click here and follow the onscreen prompts ensuring that you use a valid email address - you may also wish to add @nature.com to your safe senders list.

If you do not know what your Customer ID is, you can submit a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available herePlease provide your full name and delivery address so we can speedily locate your Customer ID.

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