Springer Nature will refund an APC if an error on our part has resulted in a failure to publish an article under the open access terms selected by the authors. This may include the failure to make an article openly available on the journal platform, or publication of an article under a different Creative Commons licence from that selected by the author(s). A refund will only be offered if these errors have not been corrected within 30 days of publication.
If you become aware of an error in the open access status or licensing of your article, please contact the Open Research Support team immediately.
APCs will not be refunded when articles are retracted as a result of author error or misconduct.