SN_1
Re-try the login steps, and if unsuccessful, contact Institutional Support, quoting your error code.
SN_2
Ask your institution's librarian/IT team to contact Institutional Support, quoting your error code.
SN_3
Contact Institutional Support, quoting your error code.
SN_4
Contact Institutional Support, quoting your error code.
SN_5
This error is caused by a timeout. Please attempt to login again. If unsuccessful, contact Institutional Support, quoting your error code.
SN_6
Contact Institutional Support, quoting your error code.
SN_7, or "Error message containing 'YourpersonalinstitutionalloginsessionistoooldtoallowSingleSign-OntooursystemPleaselogoutandtryagain'"
This error is caused if it has been longer than 30 days since your last login to your institution's SSO. Our systems reject these 'too old' sessions for security reasons. Log out (you may need to clear your cache and cookies to ensure that your browser forgets your login session) and back in again, then reattempt access. This will create a new session. If unsuccessful, the next step is to navigate to your browser’s saved logins and forget the SSO login details. If the issue persists, contact Institutional Support, quoting your error code and outlining your steps taken so far.
SN_8
Contact Institutional Support, quoting your error code and the email addresses you are attempting to change.
SN_9
Contact Institutional Support, quoting your error code.