Understanding Higgs: Your Friendly Chatbot on the Librarian Portal
Welcome to our knowledge base article about Higgs, the chatbot designed to assist institutional and corporate administrators on the Librarian Portal. We understand that navigating licensed content can sometimes be challenging, and that's where Higgs comes in to help!
Access Higgs on the Librarian Portal
What is Higgs?
Higgs is an intelligent chatbot specifically tailored to support administrators with inquiries related to licensed content. Whether you have questions about access, usage rights, or any other licensing issues, Higgs is here to provide you with the information you need.
How Does Higgs Work?
Higgs focuses on suggesting relevant support articles based on the questions you ask. Simply type your query into the chat, and Higgs will analyze your request to provide you with the most pertinent articles from our extensive knowledge base. This means you can quickly find the answers you need without having to sift through multiple resources. The goal is to streamline your experience and ensure you have access to the right information at your fingertips.
We would value any feedback you provide regarding the information supplied by Higgs when asked, as it will assist us in enhancing functionality.
Important Note for Students and Researchers
If you are a student or researcher, we kindly ask that you use our webform link instead of the chatbot. This is to ensure that your inquiries are directed to the appropriate support channels, allowing us to assist you more effectively. The webform is designed to capture the specific details of your request, ensuring that you receive the best possible support tailored to your needs.
In summary, Higgs is here to make your experience on the Librarian Portal as smooth as possible. If you're an administrator with questions about licensed content, feel free to engage with Higgs for quick and relevant support. For students and researchers, don’t hesitate to reach out through our webform for dedicated assistance. Thank you for using our services!