Springer Nature Support
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Queries related to the Springer Nature Librarian Portal and Metadata Downloader
Springer Nature Librarian Portal
What is the Springer Nature Librarian Portal?
Log in and Registration
Institution details are missing or incorrect
Why can I no longer access the Nature Site License Administration?
When will Springer Admin Portal be switched off?
Journal catalog / subscription list information
Maintaining IP ranges
Where can I find information about my institution’s licensed content?
Can I download title lists in KBART format for nature.com content?
Token Based Access
Content on Demand (COD)
Obtain and use MARC records
Set up and troubleshoot KBART Automation
COUNTER Usage Reporting
What is COUNTER usage reporting?
Who is my contact for online usage reports?
Details about COUNTER release 5 reports
How COUNTER release 5 (“C5”) is different from COUNTER release 4 (“C4”)
What is the equivalent to book requests from C4 in C5?
How are entire book PDF or ePub downloads counted in COUNTER 5?
COUNTER5 Webinars / PDF metric description guidelines and C4 equivalents
Which COUNTER release 4 reports are available?
Details about COUNTER release 4 reports
How to access COUNTER usage reports?
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What types of Institutional subscription models are available?
Consortia arrangements contact information
Coronavirus disease: Remote Access