Administrator username/password explained

An administrative username and password is needed to get access to your institution’s site license account at

This username and password is NOT needed for your users to access our journal content because your users access is granted by IP recognition.

This log-in pertains to administrative access to your current site license subscriptions, IP ranges, usage statistics, etc.

Your username and password were created by the person at your institution who first registered your institutional account. He/she should have a record of it in their email or in their personal records.

If this information has been lost or forgotten, please contact us by submitting a query to our Online Service team via our webform here. If you would rather email or phone them, their contact information is available here.

Alternatively, you can contact us by using the relevant details below:

UK/Rest of World: email -, tel: +44 (0)207 014 4113

USA: email -, tel: +1 800 221 2123

Japan: email -, tel: +81 3 4533 8090 (Tokyo)

Greater China, Mongolia, Oceania, South Korea & Southeast Asia: email -, tel: +86 21 2422 5007 (Shanghai)

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