- Username and password
- Email address doesn't match our records / try again error message
- Unable to access email address registered to account
- Inactive Springer Nature Link account
Username and password
Your Springer Nature account username for access to Springer.com and Springer Nature Link website is the email address used to register.
If you cannot remember your password, please follow the steps:
- Go to Login page
- If your email address is recognized, you will be prompted for your password. - Please click the 'Forgot your password?' link if you require a password reset.
- Once you click the 'Send reset instructions' link, you’ll immediately receive an email with the reset link from noreply@springernature.com.
- Then, click on the link in the email to choose a new password. If you do not receive the email in your inbox within 10 minutes, please check your junk and spam folders.
If you continue to have problems accessing the site, please log a support ticket and our Institutional Support team will endeavour to assist.
Email address doesn't match our records / try again error message
This means you do not have a Springer Nature account associated with that email address. Please sign up and create an account. If you encounter problems with signing up for an account, contact Institutional Support through the webform.
/en/support/tickets/new?ticket_form=institutional_licence_support
Unable to access email address registered to account
If the email address registered to you is no longer accessible/valid and you are unable to log into your account to change it, please contact Institutional Support for assistance. In order for us to provide a quicker reply, please include the old email address details and any subscriptions, organizations etc. that the account may be associated with.
Inactive Springer Nature Link account
If you are an Administrator, Author, Editorial Board member, new subscriber (via a society or personal), then a dormant Springer Nature Link account has been automatically created for your email address. When this happens a new account activation email is then sent to your registered email address. This email will include an activation link to activate your account. Check if you have received this email (it may appear in your SPAM/junk mail folder). If the original email was not received; or otherwise is lost/missing, then please contact Institutional Support and we will send you a new one.