- Advance Payment / Proforma
- When is Advance Payment offered?
- Receipt of the proforma invoice
- Settling of the proforma invoice
- Fulfillment of the order
- Expiry of the proforma.
Advance Payment / Proforma
The webshops offer the possibility to order or pre-order print products (books or journals) with Advance Payment (Proforma). Advanced Payment means that prepayment is required in all cases. Once payment has been received your order will be dispatched.
When is Advance Payment offered?
The advance payment option is only available for print products. That means eProduct such as eBooks or PPV (electronic articles or chapters) or products with electronic content can not be purchased with advance payment.
If the Advance Payment option is selected a proforma invoice will be provided within 24 hours (for available books or journals) or as soon as the product becomes available (for pre-ordered products)
Receipt of the proforma invoice
After the order was placed with advance payment a confirmation email will be sent.
If the product is available, the proforma invoice will be provided automatically by email. If the product is temporarily not available or has not yet been published, the order will be recorded and the proforma will be provided as soon as the product is available.
The proforma invoice means that prepayment is required prior the fulfillment of the order.
Settling of the proforma invoice
The proforma invoice can be settled in various ways
The proforma email contains a secure payment link (valid for 14 days), which enables the customer to pay the proforma invoice with credit card (VISA, Mastercard or AmericanExpress).
The proforma invoice can be settled with bank transfer. The necessary bank details are stated on the proforma invoice.
Fulfillment of the order
Prepayment is required in all cases. Once payment has been received your order will be dispatched.
Expiry of the proforma.
The proforma invoice is valid for 90 days upon the issuing date. The secure payment link is valid (14 days).
If you encounter a problem with the proforma, the secure payment link or wish to query anything relating to your order please contact customer service at: Customerservice@springernature.com.