- About licensing single eBooks
- Unavailable eBooks
- My basket
- Placing an order
- About my order
About licensing single eBooks
You can search for titles and license single eBooks quickly and easily in the Springer Nature Librarian Portal.
Anyone representing an organisation is welcome to license eBooks in the Librarian Portal. One exception is consortia, who cannot licence single eBooks via the Librarian Portal, and must instead discuss their needs with one of our licensing managers.
When you are logged into the Librarian Portal, your search results will indicate which eBooks you've already licensed via us. We cannot show any licensing you’ve done via vendors.
If you are logged in, your shopping basket is shared with the other Librarian Portal users in your organisation. If your colleagues need to review your order before it is submitted, you can share the basket URL with them.
If you accept the product terms and conditions while checking out, a license will be created automatically and eBooks are usually available to access within 2 business days.
You will find out when your eBooks are available and receive a link to get MARC records and a copy of the license by email.
If you choose to agree to the license terms later, a sales representative will contact you and inform you about the progress of your order.
A minimum order value might apply to your order. If one applies, then it is visible in your basket.
While most of our titles are available for single eBook licensing, some are not. These exceptions are usually due to one of the following:
- We license the eBook only as part of SpringerMaterials or SpringerProtocols
- The title is in Dutch and thus mostly licensed via our colleagues at BSL
- The book is not yet published – we do not accept pre-orders for institutional single eBook licensing
- The book is Open Access or Free to read
- We have the right to license the eBook, but only as part of a collection
- There is a problem with our metadata for the book
How long is my basket saved for?
Your items stay in your basket until you remove them or complete your order.
Is my basket personal or for my organisation?
If you are logged in, then all Librarian Portal users in your organisation share one basket. Any changes to the basket will be visible to all users in your organisation.
Using Access & Select vouchers
To use Access & Select vouchers to license eBooks, please contact your licensing manager.
What does 'Licence check incomplete' mean?
In search results, we show you which eBooks you've already licensed.
On rare occasions, we may not be able to check if you already have licensed an eBook. In these cases, we suggest that you check the licence status of the title before you add it to your basket.
The quickest way to check is to use the title link in the search results. If you are able to download the eBook on SpringerLink, you already have a licence.
You can also check the status by checking your holdings report in the Librarian Portal.
Finally, you may contact email@example.com and they can check it for you.
Placing an order
How can I avoid buying an eBook I've already licensed?
We run checks on all searches to ensure you won't place an order for a title you have already licensed. If you have already licensed an eBook, it will be labelled accordingly in search results and you will not see the option to add the eBook to your basket.
Minimum order value
For some customers, to complete your order, you must either select a minimum number of eBooks, or eBooks with a minimum combined value. If a minimum applies, then it will be visible in your basket.
Accepting the licensing terms
The fastest way to get your eBooks is to accept the licensing terms and conditions on the 'Licensing' page, when you place your eBook order in the Librarian Portal. If you select this option, you should get access to your eBooks within 2 business days of ordering. If you do not have authorisation to accept the licensing terms and conditions, you can choose the option to 'agree later'. When you select this option, our team will email you to agree licensing terms and conditions after you place your order. You will get access to your eBooks after your licence is agreed.
Can an agent order on behalf of a customer?
At the moment, licensing single eBooks via the Librarian Portal is only available as direct sales - so agents cannot order on behalf of customers.
About my order
When will I get my licence after ordering?
If you accepted the product terms and conditions when you placed your order, we aim to process the order within 2 business days.
If you are waiting longer than expected, please contact firstname.lastname@example.org, stating your order number, the name of your organisation, and your organisation's BPID (if known).
Cancelling an order
To cancel your order, contact email@example.com, stating your order number, the name of your organisation, and your organisation's BPID (if known).
Changing an order
To make changes to an order, contact firstname.lastname@example.org and state your order number, the name of your organisation, and your organisation's BPID (if known), as well as the changes you want to make.
We will email you when you are granted access to the eBooks you have licensed. This usually happens within 2 business days of submitting your order. If you've requested to sign the licence after submitting your order, getting access will take longer. If you have received an access confirmation email and you still can't access your eBooks, please contact email@example.com.
When will I receive my invoice?
You will receive your invoice once your order has been processed.
How will I receive my invoice?
We will send your licence to the email address you provided when you made your order.