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To connect with the appropriate support please select the option above which is most applicable to you. Our Customer Support teams can assist you by email in any of the following languages: English, German, Japanese, Chinese (Traditional and Modern), Portuguese (European and Latin American), Spanish (European and Latin American), French, Dutch and Turkish.


If you wish to delete your account(s) with Springer Nature, please refer to our Account Deletion page for information we will need in order to process your request as efficiently as possible.


For other departments’ contact information, such as Editorial or Sales, refer to the Additional Contact Information section on this page.


Publishing Support

Open Access

You can also chat with our Open Research support team on the BMC support portal by phone on +44 (0)2031 922 009. Please ask if any of our Italian, Japanese, Korean or Filipino speaking agents are available if one of these is your preferred language.


General

  • Telephone (available 24/7 unless stated). Note: We are unable to handle phone inquiries regarding submission status. Please refer to Find submission status of your article / manuscript.
    • Americas: +1 800 777 4643 (option 2 for books or 3 for journals)
    • Rest of World: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

For finance queries relating to royalties email [email protected]


Institutional Librarians

Report online access issue Maintaining IP ranges

Please visit the Librarian Portal for assistance with content access, admin tools and OA publishing.


Connect with our Institutional Support team for all institutional licence queries. Typical response time is 12 hours.


If you require pricing information for a particular product, please use our quote request form.



Journal and Subscription Customers

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 3)
    • Rest of World: +49 6221 345 0 (option 1) or +44 (0)800 260 5666
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)

For Scientific American queries please contact [email protected]


Book Customers

  • Telephone (available 24/7 unless stated)
    • Americas: +1 800 777 4643 (option 2)
    • Rest of World: +49 6221 345 0 (option 1)
    • German language support, 09:00 to 17:00 CET Monday to Friday: +49 6221 345 0 (option 2)


Additional Contact Information

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