Each eBook purchased in our webshop is being made available for download. Normally, this happens within a few seconds. If there is a delay, please be patient. eBooks may be delivered with a small lag.
You will find a download link in your order confirmation and in your eBookshelf.
If you have access issues, or an error message appears, please send a screenshot of the error message, broken page / broken file along with your order confirmation details and your active e-mail address to: Customer Service. They will help you obtain your eBook.
First, please check your eBookshelf accessible via your login account. If you can't find your eBook there, please send your order confirmation or invoice to Customer Service and our Customer Service Team will provide you with a download link.
If you don't have the order confirmation or invoice, please send your order number, ISBN, date, your name and active e-mail address to our Customer Service Team and they will retrieve your order.
Access article/chapter after purchase
First, please check your e-mail. A confirmation of your purchase with a download link will be e-mailed to you. Purchased digital content should also be available via your eBookshelf by logging into your SpringerLink account. If you need assistance please contact us at Customer Service.